Refund and Returns Policy for GoldenGlamorr

Effective Date: October 29, 2024
At GoldenGlamorr, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase of earrings, we are here to help. Please review our refund and returns policy below.

1. Returns

  • You have 30 calendar days from the date you receive your item to request a return.
  • To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized earrings
  • Gift cards
  • Items purchased on clearance or sale

3. Return Process

To initiate a return, please follow these steps:

  • Contact us at info@goldenglamorr.com or call  949-799-4799 with your order number and reason for the return.
  • Once your return is approved, we will provide you with return instructions.
  • You are responsible for covering the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

4. Refunds

  • Once we receive your returned item and it has been inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable, and the cost of return shipping (if applicable) will be deducted from your refund.

5. Exchanges

  • If you received a defective or incorrect item, please contact us within 30 days of receiving your order. We will replace the item at no additional cost to you.
  • Exchanges are only available for items that are defective, damaged, or shipped incorrectly.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  • First, check your bank account or credit card statement.
  • Then contact your credit card company or bank, as there may be processing delays.
  • If you have followed these steps and still have not received your refund, please contact us at info@goldenglamorr.com or call 949-799-4799.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Street: 4876 Elk Street,Newport Beach,California,United States.
    Phone number: 949-799-4799
    Email: info@goldenglamorr.com
    Website: goldenglamorr.com